Reference

Terms & Conditions for Your Account

Clear account rules help you understand what applies before you enter the lobby. These Terms & Conditions explain how rejeki apk handles account creation, phone verification, wallet status…

Account accessWallet checksPolicy requestsLocal-law wording
rejeki apk Terms & Conditions for Your Account
POLICY SUPPORT

Get Terms Help Beside Wallet Status

A clear support path matters when a Terms & Conditions question affects your account or payment record. We ask you to send the account identifier, the relevant date and a short description so our team can locate the correct event without guessing. You can request help about phone verification, DANA or QRIS status, a policy reading, or an account restriction. We keep the conversation tied to your account rather than asking you to share your password.

Team online

Account policy path

Use the account support chat for questions about Terms & Conditions, phone verification or a restriction. Include your registered phone detail and the section you are asking about; we can then direct the request to the correct account record.

Wallet status check

For DANA, OVO, GoPay or QRIS questions, send the payment reference and visible status from your cashier history. We compare that record with the account event, while bank transfer and virtual account questions follow the same receipt-check process.

Change request route

If a name, phone detail or policy record appears incorrect, ask through account support rather than opening another account. We may request a matching account step before changing data or explaining whether the requested change fits these Terms & Conditions.

ACCOUNT SAFEGUARDS

How We Apply DANA And QRIS Rules

We apply this policy through identifiable account events rather than informal promises. Phone verification connects your login to the account record, while cashier references help us distinguish a…

Data handling

We use account details to create access, complete phone verification, match payment records and respond to Terms & Conditions requests.

Cookie choices

Cookies and similar device markers may help keep your login path consistent and remember a policy preference.

Account security

Keep your phone, password and verification messages private, and sign out on a shared device.

Record retention

We retain account, payment, security and support records for as long as needed to operate the account, address disputes and…

Policy changes

When these Terms & Conditions change, we place the revised wording on the policy page and identify the effective date.

Who handles requests

Our account support team handles questions about wording, data corrections, wallet evidence and access decisions.

Answers About Your Account Terms

The questions below address the points Indonesian account holders most often need before using the lobby. Each answer stays within the Terms & Conditions and points you toward a practical account step, whether your question concerns access, personal data, wallet evidence or a policy change. If your situation is not listed, contact us with the relevant account record.

You can read the current Terms & Conditions on this policy page before opening an account or returning to the lobby. Check the effective date as well as the sections on verification, payment records, account conduct, data handling and requests for correction.

Account access depends on local law and the account checks described on this page. We may ask for clear phone verification before access, and we may restrict a route or title where local law permits. Support can explain the recorded reason.

Those local payment routes may be shown in the cashier, subject to the account and policy checks that apply to your route. Use your own approved wallet, keep the receipt reference and contact us if the displayed status does not match the payment event.

We use the account details needed for access, phone verification, payment matching, security checks and policy support. Cookies may help maintain the device path. You can ask what record needs correction, but some data must remain for legal or dispute needs.

Send the request through account support with your registered phone detail, the exact field to change and a reason. We may ask for a matching account step before editing it, and we will assess the request against these Terms & Conditions.

Yes, the policy wording may change when our account process or legal duties change. We publish revised text with an effective date. Where local law permits, account use after that date is assessed under the updated wording and any required notice.

Send the payment route, receipt reference, date, amount shown in your account and the visible cashier status. For DANA, OVO, GoPay, QRIS, bank transfer or virtual account records, we use those details to trace the event without requesting your password.